1889 Experience works with luxury brands to create and operate unique experiences dedicated to their top VICs and staff, in order to engage commitment.
Client Experience Management (CEM) is a global strategy based on inspiring experiences around values, DNA, history, craftsmanship of the Maison to generate emotion and commitment for a precise and defined target of people in the best quality of service.
CLIENT TREATMENT'S GOLDEN RULES:
For turning your clients into brand ambassadors
Golden Rule #1
We want each clients to leave a personalized immersion
Golden Rule #2
Experiences that will reinforce client’s link and engagement with the Maison
Golden Rule #3
Experiences no one else has lived this way, and no other Maison could offer
1889 joined MAD GROUP in November 2019 to reinforce our leadership in accompanying luxury Maisons for their client relationship challenges.