"Details make perfection,

and perfection is not a detail"

 

WHAT WE DO 

At 1889, our 360° Client Experience Management vision is fully integrated and based on 3 competencies to match your expectations.

ANALYZE

Identify and analyze your existing CEM actions


Sensitize your team to tomorrow’s CEM issues and to the best practices

 

Define qualitative and quantitative objectives of your CEM strategy

 

Identify and capitalize on your assets

CREATE

OPERATE

Source and personalize exclusive and money can’t buy experiences

 

Feature artisanal know-how

 

Offer the highest quality of service

Propose a complete offer in order to maximize the added value on each client contact point

 

Dedicate account managers who are continuously available

Create CEM strategies online, customised according to your needs and expectations

Create cohesive programmes that combine the DNA and the values of the luxury brand. 

 

Work on client targeting

Develop tools with which one can measure the ROI of the CEM policy used.

Source and personalise exclusive, "money-can't-buy" experiences. 

 
 
 

OUR CLIENTS