"Details make perfection,

and perfection is not a detail"



Client Experience Management contributes to the global performance of luxury brands more and more every day. Effective management creates close, long lasting relationships with clients.

Exceed expectations, create enchantment, generate engagement, share values, build relationships: these are the CEM challenges of today and tomorrow. 

1889 has built up a global vision in order to assist luxury players at different points in the value creation chain, in order to create and then carry out strategies of experience building to enhance the customer relationship. 


At 1889, our 360° Client Experience Management vision is fully integrated and based on 3 competencies to match your expectations.


Identify and analyze your existing CEM actions

Sensitize your team to tomorrow’s CEM issues and to the best practices


Define qualitative and quantitative objectives of your CEM strategy


Identify and capitalize on your assets



Source and personalize exclusive and money can’t buy experiences


Feature artisanal know-how


Offer the highest quality of service

Propose a complete offer in order to maximize the added value on each client contact point


Dedicate account managers who are continuously available

Create CEM strategies online, customised according to your needs and expectations

Create cohesive programmes that combine the DNA and the values of the luxury brand. 


Work on client targeting

Develop tools with which one can measure the ROI of the CEM policy used.

Source and personalise exclusive, "money-can't-buy" experiences. 

A traditional shoemaker
The Ritz paris
Crystal and Caviar




1889 Experience


15 rue de la Paix

75002 Paris, France


​Tel : +33 1 42 61 90 35