"Details make perfection,
and perfection is not a detail"
WHAT WE DO
At 1889, our 360° Client Experience Management vision is fully integrated and based on 3 competencies to match your expectations.
Identify and analyze your existing CEM actions
Sensitize your team to tomorrow’s CEM issues and to the best practices
Define qualitative and quantitative objectives of your CEM strategy
Identify and capitalize on your assets
Source and personalize exclusive and money can’t buy experiences
Feature artisanal know-how
Offer the highest quality of service
Propose a complete offer in order to maximize the added value on each client contact point
Dedicate account managers who are continuously available
Create CEM strategies online, customised according to your needs and expectations
Create cohesive programmes that combine the DNA and the values of the luxury brand.
Work on client targeting
Develop tools with which one can measure the ROI of the CEM policy used.
Source and personalise exclusive, "money-can't-buy" experiences.